RETURN POLICY

At our company, customer satisfaction is our top priority. We want you to be fully satisfied with your purchase. If you have any concerns after receiving your order, please contact us within 7 calendar days. Our dedicated customer service team will assist you with initiating a return if needed. We strive to process all authorized returns promptly to ensure your complete satisfaction.

Notification: To initiate a return, please contact us within 7 days of receiving your order. You can reach us via email at [cs@cosmetara.com] or by responding to your order confirmation email.

Eligibility: Items must be returned in their original, unused condition, with all original tags, packaging, and accessories. Please note that certain items may be excluded from our return policy due to hygiene reasons or other specific conditions.

Return Authorization: Once we receive your return request, we will send a return confirmation email with detailed instructions on how to return your items.

Shipping: Customers are responsible for return shipping costs unless the item is defective or there was an error on our part. We recommend using a trackable shipping service to ensure the safe return of your items.

Refund or Exchange: After we receive and inspect your returned item(s), we will notify you of the return’s approval or rejection. If approved, you may choose between a refund to your original payment method or an exchange for an item of equal value.

Additional Information:

• Late Returns: Returns initiated beyond the 7-day notification period will not be accepted.

We appreciate your understanding and cooperation with our return policy. Our aim is to provide a smooth and satisfying shopping experience. If you have any questions or need further assistance, please feel free to contact us.

Help us process your return faster! Please provide the following when contacting us:

• A copy of your delivery note or order number

• Return authorization (available from Customer Service)

• The reason for the return